NRL Help

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In 2021, users may experience issues downloading individual images from a Collection or Search via the download button. This issue is likely to affect older images. Images from 2021 are unlikely to be affected.

The NRL are working on resolving the issue and apologise for the inconvenience. In the meantime, there are two workarounds. These are outlined the below.

Download via Email

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Locate the images within a Collection

Find the Collection that contains the images you would like to download.

You can search for specific Collections by clicking on the Collections button within the top toolbar.


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Select up to five images via image checkboxes

Use the checkboxes below each image to select up to 5 images for this particular download.

If you select more than 5 images, you will note that the 'Download Selected By Email' button becomes disabled.


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Click the 'Download Selected By Email' button

Once you have selected the images you would like to download from this Collection, click the 'Download Selected By Email' button and remain on the page.


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Wait for the confirmation and check your email

Once clicking the 'Download Selected By Email' button, wait for the green confirmation message to appear on the screen.

Please note this may take up to a minute depending on the size of the files you are attempting to download.


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An automated email will be sent to the email address associated with your NRL Imagery account. 

This email will contain a link to download the images you've selected.

Please note that this email may take up to 1 hour to arrive in your inbox. If you have not received the email, please check your junk folders or speak to your IT team about whitelisting 'noreply@nrl.com.au'.


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Click the hyperlink within the email and a zipped-folder will automatically begin to download in your browser.

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Double-click on the folder to access the images within the folder.


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Download via Lightbox

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Locate the images within a Collection or Search

The ability to download images via a Lightbox can be used for images located within a Collection or through a Search.

Use key words to search for the images you required via the Search Bar. You will see both the 'Add Selected To Lightbox' and 'Download Selected By Email' buttons are visible.

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Please note that once you begin to use advanced filters within your Search, the 'Download Selected By Email' button will no longer be visible.

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Select as many images as desired via image checkboxes

You are able to add as many images as required to a Lightbox.

Use the individual checkboxes below each image to select them.


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Click the 'Add Selected To Lightbox' button

Once you have selected the images you require, click the 'Add Selected To Lightbox' button.

A pop-up will appear on the screen. You will have the option to add your selected images to an exisiting Lightbox or a new Lightbox.

If you are adding images to a new Lightbox, you will need to define the name of the Lightbox. Use a name relevant to the images so you can locate it later.


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Locate your Lightbox via My Account

Once you have created your Lightbox, click on the My Account icon in the top toolbar to open up the drop-down menu.

Select the 'Lightbox' option from the drop-down menu.


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Once you select the 'Lightbox' option, a list of all Lightboxes associated with your account will be visible. You can edit, delete or share Lightboxes from this screen.

Click on the name of the Lightbox that you would like to download.


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Click the 'Download Entire Lightbox' button

Once you click on the relevant Lightbox, you will see all images associated with the Lightbox.

You will have the option to remove images from the Lightbox via the X button. You will also have the option to select individual images from your Lightbox and click 'Download Selected By Email'.

If you want to download all images associated with your Lightbox, click 'Download Entire Lightbox' and remain on this page.


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Wait for the confirmation and check your email

Once clicking the 'Download Selected By Email' button, wait for the green confirmation message to appear on the screen.

Please note this may take up to a minute depending on the size of the files you are attempting to download.

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As per Step 4 in the previous method, an automated email will be sent to the email address associated with your NRL Imagery account. This email will contain a link to download the images associated with the Lightbox. 

Please note that this email may take up to 1 hour to arrive in your inbox. If you have not received the email, please check your junk folders or speak to your IT team about whitelisting 'noreply@nrl.com.au'.

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imagery, fans, images

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