Common questions around playing Fantasy and NRL account. If the information you need is not below, please do not hesitate to contact us for assistance.
Yes, this is easily done by going to My Account on NRL.com or from within the My Account section of NRL Fantasy. Changing your email address for Fantasy requires changing your NRL Account email.
Without knowing the exact problems you are having, we have outlined some possible problems-solutions below.
Have you created a (new in 2018) NRL Account?
If not, do that now. If you played NRL Fantasy in 2017 make sure you set up your NRL Account with the same email as Fantasy 2017, as we will be able to auto-match your Fantasy account history. Changed your email since then or created a NRL Account with a different email? No worries, we’ll help you manually link your 2017 NRL Fantasy history when you register to play Fantasy.
Did you verify your NRL Account email by clicking the link you were sent after you created the NRL Account?
If not, we’ve not been able to ensure you’re using a valid email address. Verify now or set-up a new NRL Account and verify that before registering to play NRL Fantasy.
If you’ve already registered, sometimes difficulty logging in is just a matter of going to the My Account section and resetting your password via the NRL Account / Forgot Password links. Remember that your password should be at least 8 characters long with a lower and uppercase letter along with a number (or symbol).
If you’re on an App, all of the above applies, but also check that you have the latest version? If that’s a yes, have you tried uninstalling and reinstalling.
If this hasn’t helped, please contact us with as many details as you can provide. For example, which device are you trying to use, how far can you get in registering/logging in, what does the site say when you “get stuck”, etc. We will keep working to help you!
If you are having trouble signing up to an NRL Account using Facebook and are getting the error message that you need an email to create an NRL Account, it might be that at some point you did not give NRL permission to access your personal details linked to your Facebook account.
To correct this you will need to go to Facebook and follow the steps below before you can proceed to sign up to an NRL Account using Facebook (Click here to view more details).
1) Log in to your Facebook account and go to your personal settings.
2) Delete the NRL Account App from your Apps.
3) Return to NRL.com and sign up to NRL Account.
If you have forgotten your password, go to the Log in screen of NRL Account and click on the Forgot Password link. You will be prompted to enter the email address associated to your NRL Account.
An email with instructions as to how you can reset your password will then be sent to you. If you cannot find this email in your inbox, it is always worth checking your email junk or spam folder.
If you still have not received the email, make sure that you have entered the correct email address that you used to sign up to an NRL Account.
If you have requested to reset your password you will be sent an email with instructions on how to complete the process.
If you cannot find the email in your inbox, check your Spam folder to make sure it hasn’t gone there.
If you have not received a password reset email, please make sure that on the password reset screen, you have entered the email address that you used to create your NRL Account. You may not be receiving the password reset email because you have entered the incorrect email address.
If you created your NRL Account using your Facebook or Google account details, you do not need a password. On the Log In screen choose the Facebook or Google button to complete the Log In process.
Is your device supported by the NRL? Click here and check whether your iPad or other device is supported by the NRL.
If your device is supported, then it's most likely a memory issue and you might be having too many apps running in the background using up memory. It's good practice to close apps quite often as many of them continue to run some services even if you haven't got them open. Click here to follow the instructions on the Apple site.
If you are on an iPad, it is also a good idea to close some tabs in your Safari browser if you have a lot open as they also use memory. You should find things run a bit smoother overall and hopefully our site (which requires slightly more memory) will let you in.