If you are subscribing via NRL Live Pass or an In-App Purchase on an Apple iOS or Android device, you will have a choice of a Weekly, Monthly or Annual pass. The Weekly pass will be priced at $3.99, Monthly at $14.99 and the Annual pass at $99.99.
New customers can enjoy a free two week trial with a Weekly, Monthly or Annual subscription. The NRL Live Pass can be cancelled at any point during or after the trial.
After the free two week trial period, you will be automatically billed $3.99 every 7 days, $14.99 every month, or $99.99 for the first year (365 days), to your nominated credit card, until you cancel your subscription.
Eligible Telstra customers can access an NRL Season Pass included as part of their mobile plan or recharge.
Customers are eligible for the NRL Live Pass offer if they are on a consumer or small business Telstra post-paid mobile plan, mobile broadband plan with a tablet or pre-paid service when they maintain a +$30 recharge.
Note: Customers need a compatible mobile or tablet.
*If Telstra cannot detect you are a Telstra mobile customer, you may be on Wi-Fi. Telstra will ask you to turn off your Wi-Fi or login using your Telstra ID. Please remember to switch back to WiFi once your NRL Live Pass subscription is completed.
Note: You will need to turn your browser off private mode to activate the offer.
This Season Pass is included in your Telstra plan. You will not see this appear on your bill.
Redeem the NRL Season Pass offer by using your compatible Telstra mobile or tablet on the Telstra mobile network. The Season Pass expires 31 January 2020.
|Yes, 2018 Telstra Live Pass customers are eligible for the 2019 Telstra Live Pass offer if they are still an eligible Telstra mobile customer.|
Telstra love to reward loyal customers and as a sign of their appreciation, your Weekly pass that is currently priced at $1.99 will remain at that price until you cancel or change your subscription.
There is no need to do anything if you wish to remain on the $1.99 price point. Just make sure that your credit card or payment method details are up to date.
If you are not an active subscriber when the new 2019 pricing is released, or cancelled your subscription mid-way through 2018, you can only subscribe to the new $3.99 price point. Unfortunately Telstra are unable to place you back onto the old pricing.
Your Monthly pass that is currently priced at $8.65 will remain until you cancel or change your subscription.
Your annual pricing of $89.99 per year will remain unchanged, and will continue to enjoy the same level of access at the best value subscription option.
All In-App subscriptions are billed directly via App Store (iOS) or Google Play (Android) not by Telstra. Please refer to the billing method attached to your existing app store accounts used to purchase the In-App subscription.
Standard data charges apply when downloading or using the app. Video data usage is currently unmetered only for certain Telstra customers in respect of supported devices.
Video data usage is only unmetered for the following Telstra services:
Telstra services excluded from unmetering
Note: When accessing premium content, a connection charge may apply while accessing the live content server.
All new and existing subscribers can restore an existing active subscription on up to 10 compatible Apple / Android devices by using the restore feature on the NRL Live Pass section and logging in with the same Apple or Google ID used to make the initial subscription.
Note: In-App subscriptions can only be restored on multiple devices belonging to the same platform; iOS on App Store and Android on Google Play.
Check that you have a valid subscription In-App Store > Apple ID/Account > Subscriptions > Manage
Check that you have downloaded the NRL Ofiicial App from the App Store using the same Apple ID that has a subscription.
Launch NRL > NRL Live Pass > Restore and enter the same Apple ID that has a subscription and this should restore your subscription on the device.
Check that your device is linked with the Google Account that has a subscription under Settings > Accounts
Check that you have a valid subscription by checking the NRL Official App in Google Play Store Launch NRL > NRL Live Pass > Restore and this should restore your subscription on the device.
There are two possible solutions to this problem:
1. The App was downloaded with a different Apple ID. You will need to log out and log back in through the Settings option on the Device.
2. It appears the download is faulty. Please delete and reinstall the App. You will need to use the Restore button, at the bottom of the subscription page, to re-link your subscription to the device.
For customers who signed up to their paid subscription within NRL app, if you redeem the NRL Pass and you have already signed-up for a paid subscription through the App Store or Google Play, you will still need to cancel your subscription via the relevant app store (App Store or Google Play).
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